TERMS & POLICIES

MINIMUM  ORDER

For all orders there is a minimum order value of £100, which must be paid upfront before items are sent out. Minimum order value applies to all subsequent orders.

 

LEAD  TIME

Please allow up to 28 days for delivery and up to 6 weeks for delivery if your order is placed at a trade show or during busier times like Christmas. Enamel Pins and Patch delivery times may vary depending on current stock levels and third party manufacturers lead times. I will always confirm I have received an order and provide an estimated delivery time or inform you of any delays.

 

PAYMENT

You can place and pay for your order through the website via the WHOLESALE section now. Your first order must be paid for up front before items are sent. Payment is via BACS using the details provided on all order forms is also an option. Please email me at bonjour@hello-sunshine.co.uk if you have any queries or would like to discuss payment terms before placing your order.

 

DELIVERY  INFORMATION

All UK orders are sent via Royal Mail Special Delivery and charged at a flat rate of £12. Postage is free on UK orders over £200. International shipping costs vary - please get in touch to discuss.

DAMAGES/DEFECTS

Please check your entire order as soon as it arrives and email bonjour@hello-sunshine.co.uk if anything is damaged or faulty within 5 days of receipt of the products. Faulty products returned within 14 days will be replaced with new ones.

 

RETURNS/EXCHANGES

Wholesale products may not be returned or exchanged. I can only accept returns in the case of defective merchandise as mentioned above.

 

PACKAGING

All necklaces, brooches and cufflinks are packaged in branded gift boxes. Studs and lapel pins come on branded backing cards, whilst clocks come in cardboard, pizza style boxes with bubble wrap and tissue paper. Please let me know if you do not require gift boxes with your order.

 

PRODUCT SIZES

All measurements given are approximate and as each item is handmade, they may vary from one another. If you require alternate chain length on necklaces please make sure you inform me when placing your order.

 

IF YOU HAVE ANY QUESTIONS OR CONCERNS BEFORE PLACING AN ORDER PLEASE DO DROP ME AN EMAIL AT